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Communication
Customer-Relation Skills Help Auto Techs Get Ahead
Customer Relation Skills

Moving on doesn't hinge exclusively on sound technical knowledge. Getting off the shop floor often requires that you have customer relations skills, too.
Communication
Talk to Customers
Miscommunication can lead to a frustrated customer -- and lost business. Learn how to speak your clients' language.
Communication
Talk Your Way Up
How you speak has probably already affected your career without you realizing it. Learn why and how to communicate better.
Communication
Tune in Emotionally
Learn the three steps to emotional awareness, and reap the rewards of better working relationships with your colleagues.
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Get the Write Stuff
More than ever, writing well is critical to professional success. Follow these five tips from a writing coach to deliver the right message.
 
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